Cancellation Policy
Cancellation Policy
Appointments must be canceled at least 24 hours in advance.
- First : If you cancel an appointment without prior 24 hour notice, you will be invoiced for 50% of the cost of the services booked.
- Second: For a second cancelled appointment without prior 24 hour notice,, you will be charged the full cost of the services booked.
- Same-Day Mobile Cancellations: If therapist has made it to your destination to perform your service and you need to cancel the prior cancelation policy applies but you will still be responsible pro the mileage charges.
Package Terms & Conditions
- Cancellation: We require 24-hour notice for all cancellations or reschedules. Late cancellations or no-shows will result in the forfeiture of one (1) pre-paid session from your package balance.
- Expiration: All 6-session packages expire 6 months from the date of purchase. 10-session Post-Op packages expire 4 months from purchase.
Payment for Previous Invoices
All outstanding invoices must be paid in full before rescheduling a new appointment.
Frequent Cancellations or No-Shows
If you cancel more than two appointments without notice, you will be required to prepay for all future appointments. These payments will be nonrefundable if the appointment is missed.
To cancel or reschedule your appointment, please call or text 660-998-7017, or email hillary@bloomingbeautyandwellness.com.
Arrival Policy
General Arrival: To ensure the highest quality of care and detailed progress tracking, please arrive exactly at your scheduled appointment time.
For sessions including Clinical Tracking, your hands-on treatment will begin immediately following our professional documentation.
New Clients: If this is your first visit, please ensure your Digital Intake Forms are completed at least 24 hours prior to your appointment. These forms are sent via email immediately upon booking. Having these completed in advance allows us to dedicate your entire appointment time to your clinical assessment and treatment rather than paperwork.
Late Arrivals: Please note that if you arrive late, your session must still end at its scheduled time to remain fair to the clients following you. In the event of a late arrival, we will prioritize the most critical aspects of your treatment within the remaining time.
Mobile Procedure
Being a mobile service, we cannot guarantee arrival to the minute. Our therapists have a buffer of 20 minutes either side of the appointment time, so if you need to be finished by a certain time, please let us know in advance.
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you access and use our mobile spa services. By using our services, you agree to the terms outlined below.
INFORMATION COLLECTED
We collect personal information that is necessary for providing our services, including:
- Personal Identification Information: This includes your name, phone number, email address, home address, and payment details.
- Health Information: For certain services, especially those related to post-surgical care or lymphatic drainage, we may ask for details about your medical history or current health conditions. This helps us tailor our treatments to your needs.
- Payment Information: We may collect payment information, such as credit card details, to process your transactions securely.
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- To Provide Our Services: To confirm appointments, deliver treatments, and follow up with you after your sessions.
- To Process Payments: To complete your transactions and issue receipts or invoices.
- To Communicate with You: To send appointment reminders, notifications of promotions or new services, or updates to this privacy policy.
- To Improve Our Services: To ensure your experience is positive, we may use feedback or information about your treatments to enhance our offerings.
HOW WE PROTECT YOUR INFORMATION
We implement a variety of security measures to protect your personal information, including:
- Data Encryption: Payment details and sensitive information are encrypted during transmission to prevent unauthorized access.
- Secure Storage: Personal and health information is securely stored and accessible only by authorized personnel.
- No Sharing of Sensitive Information: We do not share or sell your personal information to third parties, except as required by law or with your explicit consent.
SHARING OF INFORMATION
We do not share, sell, or trade your personal information with outside parties. However, we may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who assist with payment processing or other operational functions necessary for our business.
- As Required by Law: We may disclose your information if required to do so by law, regulation, or legal process (such as a subpoena, court order, or government request).
RETENTION OF INFORMATION
We retain your personal and health information for as long as needed to provide services and comply with legal requirements. If you no longer wish to receive communications or services from us, you may request the deletion of your personal information, subject to applicable laws.
YOUR RIGHTS
You have the following rights regarding your personal information:
- Access: You may request a copy of the information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-Out: You may opt out of promotional emails or communications at any time.
CONSENT
By providing your personal information, you consent to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with this policy, you should refrain from using our services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or services. Any changes will be posted on our website or communicated to you through email or other means. Please review this policy regularly to stay informed about how we protect your information.
CONTACT US
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Blooming Beauty and Wellness
Phone: 660-998-7017
Email: hillary@bloomingbeautyandwellness.com
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